As you read DHGate reviews, it becomes evident that its platform has earned itself an unfavorable reputation due to selling subpar merchandise. As such, many consumers wonder whether DHGate is safe and legitimate company when making purchases through it?

As with AliExpress and Ebay, DHGate serves as a marketplace in which various sellers can transact online transactions with each other.

With so many product listings out there, it can be challenging to keep an eye on each and every one, possibly leading to dishonest sellers offering subpar or worthless goods for sale.

DHGate was established in 2004 as an impressive business that annually generates substantial revenue, showing their success and providing value to their customers.

As with any marketplace, successfully navigating an ecommerce platform requires having an in-depth knowledge of its terrain and taking appropriate precautions against unscrupulous practices.

In this article, we’ll offer an in-depth breakdown of why DHgate is safe to shop on and provide helpful hints to avoid scams when shopping there.

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What Is Dhgate
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 12

What is DHgate?

Established in 2004, DHgate is an international online marketplace connecting buyers from around the globe with Chinese suppliers. Since 2004, this platform has grown into one of the leading B2B platforms globally.

AliExpress is DHGate’s primary competitor. Like its main rival, DHGate provides an assortment of electronic, clothing, and accessory products at competitive prices; both services have millions of registered users with thousands of sellers operating the site – leading the e-commerce industry by an incredible distance!

Over 90% of sellers on DHGate are Chinese and aren’t actual factories – most items sold here come from wholesalers or different wholesale markets.

DHGate may not be ideal if you need a consistent supply of products for private label development or ongoing sales, however.

DHGate sellers tend to be merchants or stock holders offering extra items at reduced rates or selling stock items at unbeatably discounted prices.

As soon as an inventory item sells out, no further sales will occur, making it hard for you to maintain stable and continuous delivery of its equivalent product line.

However, if you want to test the market you want to enter with a small number of items, then DHGate is perfect for you


Top 30 Items Ideal for Reselling on DHgate

Dhgate Reviews
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 13

DHgate reviews: customer reviews Pros and cons

Customer opinions of DHgate vary significantly, from some commending it and others voicing displeasure. As a result, an average rating of 3.5 stars reflects this feedback from users.

Positive comments emphasize DHgate’s affordability and reliable shipping while criticism primarily centers on customer service and shipping delays. Nonetheless, their robust dispute resolution system has provided numerous positive reports of customers successfully resolving disputes with sellers.

Pros and Cons Based on Customer Reviews

DHgate stands out for its consistently affordable shopping costs, an aspect emphasized in user reviews. Many users have reported finding great budget-friendly bargains on items typically more costly elsewhere.

Another attractive element is DHgate’s diverse product offering; users will enjoy browsing its catalog to select a range of offerings that best suit them.

Some users have experienced issues when using DHgate, including variable quality goods being delivered and creating anxiety among customers. While the vast majority of experiences were positive, others experienced subpar or incorrectly shipped items which has caused frustrations or complaints to DHgate’s services.

Shipment times often prove problematic; sometimes packages take months before reaching their destinations.

Conclusion DHgate offers an economical choice when searching for products. However, for optimal shopping results it’s wise to conduct extensive research and read customer reviews prior to making purchases from here in order to have an enjoyable shopping experience.

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Why DHgate has so many negative reviews?

How to see reviews on dhgate?

To view reviews on DHgate, you can follow these steps:

How To Find Reviews On Dhgate
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 14

Visit DHgate Website: To access the official DHgate site (

  1. Search the Product: Use the search bar to quickly locate any specific item of interest to you for purchase.
  2. Product Pages: Clicking on any product of interest will bring up its detailed page.
  3. Scroll Down for Reviews: When on the product page, scroll down until you reach the customer reviews section – typically located below product specifications and description.
  4. Read Reviews and Ratings: When reviewing products online, be sure to look at reviews written by other buyers who have purchased similar ones. These can provide useful insight into product quality, shipping time and overall buyer satisfaction.
  5. Filter and Sort: Some platforms allow users to filter reviews based on criteria like positive/negative feedback or review date; take note of such options so you can customize your experience when browsing reviews.
  6. Seller Feedback: In addition to product reviews, there may also be feedback available regarding a seller that can help assess his/her reliability. This data could prove essential when making purchasing decisions.
  7. Utilize Multiple Platforms or Reviews: When possible, seek reviews from various platforms or sources in order to gain a fuller picture of both the product itself as well as seller reputation.
How To See Reviews On Dhgate
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 15
Dhgate Reviews With Pictures
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 16

There are three websites that provide comprehensive reviews for DHgate:

SiteJabber provides users with an interactive review platform where they can submit and read feedback about various online businesses such as DHgate. Specifically dedicated pages exist within SiteJabber that collect reviews exclusively related to this e-commerce store.

Trustpilot is an independent online review platform where users can voice and research reviews and opinions of various businesses and services, from purchasing goods on this platform, to learning more from other people’s experiences with its services. Trustpilot reviews also allow consumers to compare experiences of competing websites by reading feedback left by other users who may provide valuable insight.

“Trust Index” refers to a company’s or product/service provider’s reputation index or ratings for products/services they provide. Some websites even allow consumers to review other websites, companies and/or products to help make informed decisions on them.

Are dhgate reviews fake?

By investigating a seller’s track record on DHgate and comparing it with customer reviews, you can differentiate authentic from fake feedback. As suppliers can establish reliable identities through this platform, it’s advisable to investigate both of their histories in tandem.

Building trust takes time; few suppliers enter an online market and instantly attract buyers with 5-star reviews.

Noting the reality that only about 50% of satisfied customers leave reviews is key when understanding that more disgruntled ones tend to share their experiences than satisfied ones do.

An all 5-Star or 1-Star Review Pattern Is an Indicia of Potential Fraudulence

Lucyjewelry stands out with its 99.2% positive review ratio on over 65,593 transactions and its golden badge status; an indication of mixed feedback.

Any supplier boasting 100% positive feedback with all five star reviews is suspicious of potential falsification, while one with only 1-star reviews would also seem unlikely.

Engaging with Former Customers Can Provide Insight

Reaching out to past customers of DHgate providers can offer invaluable insights; however, this may not always be possible or practical.

Online marketplaces like DHgate prioritize user privacy, making it difficult to gain access to previous clients’ contact info without first receiving explicit approval from them.

Is Dhgate Safe Wozo Sourcing
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 17

Is DHgate legit and safe to buy from?

Contrary to some claims, making purchases on DHGate is generally very secure due to their “Returns & Refund Guarantee.” If something doesn’t match up as described on DHGate, their representatives step in quickly to assist you and resolve it as soon as possible.

DHGate offers additional protection and assurance through their “Buyer Protection” service that works like an escrow account, should a dispute remain unresolved between parties involved and doesn’t get resolved within 14 days.

DHGate offers Buyer Protection programs to safeguard customers against fraud; once an order has been delivered and you confirm its contents and satisfaction with it, then only will DHGate release payment to the seller. DHGate acts as a crucial safeguard in cases of dispute by freezing seller funds if an argument arises between parties involved.

In summary, buying from DHGate is entirely safe because:

  1. DHGate tracks your shipment and guarantees its safe arrival.
  2. DHGate provides assistance for any disputes concerning product quality issues.
  3. Sellers only receive payment once their merchandise has been accepted by a buyer.

Notably, these safeguards only apply if transactions take place through DHGate; should you engage directly with sellers outside this platform then these protective mechanisms won’t exist.

Why is dhgate so cheap?

DHgate offers a wide range of products at very competitive prices. You can buy a thermos mug here for $25.30, but the same product costs closer to $45 on Amazon. Here are 10 reasons why is DHgate so cheap:

A Cup From Dhgate
a cup from dhgate
A Cup From Amazon
a Cup from Amazon

1. Clearance of Excess Stock

Many sellers on DHgate – manufacturers, suppliers and wholesalers alike – aim to unload excess inventory quickly by selling at reduced prices in order to move inventory efficiently without seeking huge profits in return.

2. Direct Selling without Middlemen

Cutting out intermediaries in the supply chain can contribute to lower prices; most often manufacturers sell directly through DHgate and reduce intermediary-related expenses by selling to buyers directly.

3. No Physical Store Costs

Because DHgate operates exclusively online, eliminating physical store costs saves sellers money on rent, staff salaries and other expenses that would normally arise with running physical shops – savings they are then able to pass onto buyers as discounts!

4. Bulk Selling

On DHgate, sellers often offer discounted pricing when selling large amounts. Doing this allows sellers to save on shipping costs from China while giving buyers additional savings that they pass along directly.

5. Competitive Environment

At DHgate, fierce seller competition leads to lower prices for buyers. Sellers compete fiercely to get business, often offering reduced pricing in order to attract potential clients.

6. Negotiations

Buyers on DHgate can negotiate prices with sellers to secure additional discounts and cost savings opportunities. Some vendors may provide discounted pricing when purchasing larger quantities; further increasing potential cost savings potential.

7. Low Production Costs in China

China’s manufacturing prowess and low labor costs contribute to its low production costs, making efficient high-quality goods more accessible at more competitive prices than their Western counterparts. Both sellers and buyers benefit from Chinese manufacturers.

8. Low Fee Structure

DHgate offers competitive commission fees that enable sellers to offer products at more attractive prices for less. This system of reduced commission fees makes the site even more appealing and advantageous to e-commerce platforms like Etsy or eBay that typically operate with higher fee structures.

9. No Advertising Costs

DHgate offers sellers without incurring costly advertising expenses the opportunity to lower prices without incurring costly advertising expenses.

10. China Offers Competitive Tax Structure

China has one of the lowest tax structures globally with no sales tax (VAT) or national income tax for buyers compared to regions which impose additional fees and taxes. This results in lower overall costs when compared with regions imposing additional charges and fees.

Overall, DHgate provides buyers with products at substantially reduced prices through factors like excess stock clearance, direct selling online operations bulk selling competition negotiation options low production costs minimal fee structure no advertising costs favorable taxation in China among others. All these elements combine together to make DHgate an excellent platform to source products.

How can I buy DHGate products safely?

DHgate may be legit, but the sellers aren’t always reliable. These tips will help you avoid scams and buy safely from DHgate.

1. Check out the company profile of the seller and their reputation

You can tell if a seller is worth your time by looking at their company profile. Check badges under the store’s name before placing an order. Some sellers receive badges such as “Sponsored Supplier”, “High Quality Seller” etc.

You can also look for sellers who have the following characteristics.

  • Positive feedback of 95% or more
  • All of these are above average: on-time delivery, response time and repurchase rates
  • More than 100 transactions
  • Experience in the industry of at least 2 years
  • Specialize in a niche

Asking previous buyers for recommendations is another way to find good sellers. Ask your colleagues to suggest DHgate sellers that they’ve worked with. You can also ask for recommendations on forums like Quora and Reddit.

2. Before making a purchase, read product reviews

Reviews of products can provide more information about the product’s quality and other shoppers’ shopping experiences. Some suppliers say they offer the best products at low prices. It is possible that the items they sell are not exactly as described. Product reviews can help.

Checking product reviews of previous buyers will give you a good idea about the appearance and functionality of an item.

In the meantime, it is important to distinguish between real and fake reviews. There are many fake reviews in the retail market today. You should let go of a review if you see that it is repeated on many product pages. Take negative reviews with a pinch of salt. Few complaints do not necessarily indicate a poor product.

3. Check to see if the shopfront is designed specifically for it

Some sellers only open an online store to sell out their products. They do not intend to run a company in order to gain long-term profits. They won’t take their business seriously or offer great services. Their store design may be simple and random.

Check if the storefront is specially designed to avoid such sellers. Does the seller include “About US”, on their homepage. Uploading attractive, real photos of their products is a must. Are their banners designed well?

4. Purchase a small sample before ordering a large quantity

Ordering samples seems like a waste of time before making a big order. It will be worth it in the end.

You can test if the product is up to your standards in terms of appearance, specifications, and functionality by purchasing samples. You can also test the delivery time. You can also find out whether the supplier is able to solve your issue in a timely manner.

5. Don’t confirm delivery until you receive your order

DHgate will help you solve the problem before payment is released to the vendor.

DHgate will help you resolve your issue before your payment is released. DHgate will only release your money to the seller 5 days after you have confirmed delivery. You can then only rely upon the seller to resolve the issue.

Never confirm the delivery of an order before receiving it. Check the status of the shipment periodically.

6. Do not make any deals with a seller who is outside of DHgate

There are sellers that will try to convince you to do business with them outside DHgate. Do not do this, no matter what they tell you. Always stick to this platform for all your purchases.

DHgate will only handle disputes and protect your transactions when you do business on their marketplace. Reliable sellers will not ask you to conduct business privately. Avoid dealing with sellers who want to move the transaction offsite or request personal information through email or other communication channels.

DHgate buyer protection and guarantees

DHgate ensures a hassle-free shopping experience through their comprehensive Returns & Refund Guarantee. If a product doesn’t match up to what was described, DHgate intervenes to resolve disputes quickly – typically offering full refunds if their ruling finds in favor of the buyer.

The Buyer Protection Program serves as an escrow service, holding funds until a buyer confirms complete order receipt and satisfaction before dispersing payment to sellers – eliminating fraud risk while assuring buyers receive satisfactory products at fair market value.

DHgate enhances transparency with shipment tracking for buyers to monitor delivery status of purchased items and keep informed.

When product quality issues arise, DHgate provides assistance by mediating between parties involved to find an equitable resolution; we specialize in mediation of substandard or defective items.

Sellers only receive payment once the merchandise has been accepted by their buyer, thus aligning interests and assuring proper compensation for providing satisfying products.

Note: Please be aware that these protections only apply if transactions take place via DHgate; engaging directly with sellers outside the platform could compromise these safeguards and jeopardise them.

Overall, DHgate’s Buyer Protection and Guarantees provide customers with an enhanced shopping experience by creating an ideal environment to secure transactions online. Their system fosters trust between users, making DHgate one of the premier platforms to conduct safe online purchases.

DHgate seller ratings: How to choose a trustworthy seller

As a buyer navigating DHgate, selecting the appropriate seller cannot be overemphasized. I hope to provide insights and strategies that simplify decision making processes to save both time and money on this platform.

How to choose a trustworthy seller

Utilize the search bar as your main resource: Inputting specific keywords related to the desired product allows you to rapidly narrow down options without scrolling endless pages; while taking advantage of “Seller Rating,” located above search results, allows you to prioritize reliable sellers based on trust rating.

Understanding DHgate’s “trust rating” system is integral. Each seller receives a score which takes into account elements like successful transactions, tenure on DHgate and any relevant metrics; for example a trust rating of 99.2% indicates high success rates as a reflection of commitment to honest business practices by that seller.

China Best Wholesalers Dhgate
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 18

Keyword search plays an essential part in discovering sellers. Employing specific and pertinent terms like “red dress” or “prom dress” to optimize search results increases precision while overloading with too many terms may produce too many unfocused search results. Be careful when overusing keywords because this could create too many results at once!

Searching by Seller ID or Name can be efficient if you already know who you’re searching for, while browsing categories and subcategories rather than general terms is often more efficient than general searches. Filters on the left side of the page provide further refinements according to price range, seller feedback rating or other criteria.

Visit the seller’s store directly for an in-depth view of their professionalism and product range, sort search results by price to easily identify reasonably-priced items from trustworthy sellers, check buyer protection records, feedback scores and buyer satisfaction ratings for best purchasing experiences, among other important steps.

Dhgate Seller Ratings
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 19

For added assurance, explore the Verified Suppliers List and Gold Suppliers List, comprising trusted sellers who have undergone rigorous review processes. As you navigate DHgate, keep in mind the significance of a seller’s transaction history, emphasizing reliability and safety.

While some conventional metrics, like Positive Feedback, may be subject to manipulation, assessing a seller’s experience and the variety of items they offer can provide a more accurate reflection of their credibility. Additionally, cross-referencing serial numbers or model numbers for electronics can enhance your confidence in the product’s authenticity.

Dhgate Shipping Time
Is DHgate Legit? Unveiling the Truth: Dhgate Reviews 20

How long does dhgate take to ship

Shipping periods on DHgate depend upon multiple variables, including order processing time, order volume or orders shipped using different shipping methods, holidays or accidents that happen between buyer and seller locations, chat feature on website allowing communication with sellers about order status if it seems lengthy – typically 3-25 working days for delivery is typical.

Shipping methods offered by DHgate include air freight, sea freight and express shipment. Air freight delivery takes 5 to 14 days at most but may be costly depending on its speed; sea freight provides cost-effective bulk orders delivery in 30 to 40 days while express shipment provided by DHL FedEx or UPS usually has the fastest turn around times with delivery between 3-5 days.

DHgate’s shipping terms and conditions take into account factors like shipping method, destination, courier services available to buyers as well as delivery time (one month by default); buyers with faster deliveries may consider expedited service (an extra cost may apply) with estimated arrival dates as follows for various DHgate methods:

  1. China Post: 4-6 weeks
  2. DHL, DHL- Abroad: 1-2 days to 3 weeks
  3. EMS, Quick: 4-15 days
  4. FedEx, FedEx- Abroad: 1-7 days
  5. Hong Kong Post/Singapore Post: 10-27 days
  6. UPS: 3-14 days
  7. TNT: 2-9 days
Processing TimeTypically 3 to 15 working days, influenced by order size and seller’s stock availability
Shipping Period3 to 25 working days, affected by factors such as processing time, shipping method, and location
Shipping MethodsAir Freight: 5 to 14 days for delivery
Sea Freight: 30 to 40 days for delivery
Express Shipment: 3 to 5 days for delivery
Common CouriersFedEx, Singapore Post, UPS, China Post, DHL, Hong Kong Post, EMS
CommunicationChat feature available for communication with sellers about order status
DHgate Shipping TermsProvided shipping time: 1 month; faster delivery options available (additional cost may apply)
Average Delivery TimesChina Post: 4-6 weeks
DHL, DHL-Abroad: 1-2 days to 3 weeks
EMS, Quick: 4-15 days
FedEx, FedEx-Abroad: 1-7 days
Hong Kong Post/Singapore Post: 10-27 days
UPS: 3-14 days
TNT: 2-9 days
dhgate shipping time

Understanding these factors and choosing suitable shipping options can help buyers make informed decisions and manage their expectations for order delivery on DHgate.

How to cancel an order on DHgate?

You can choose to cancel the order before the seller ships the goods, but if the seller has not yet shipped the goods or has received the goods, you need to communicate with the seller.

Here are the steps to cancel an order on DHgate.

  1. Click on “My orders” in your account.
  2. Click “Awaiting Shipment”
  3. Select the order that you wish to cancel
  4. Select “Request a Refund”
  5. Select the Reason for Refund and the Amount of Refund
  6. Click on Submit Request

The seller will respond within four days after you have submitted your request. The seller will automatically refund your account once they accept your request.

Your order will be closed if you do not hear back from the seller in 4 days. You should contact the seller as soon as possible after the cancellation request has been submitted.

The seller may not allow you to cancel the order in some instances. You can then request a return after your order has arrived.

10 Websites to DHgate Alternatives

AlibabaLeading B2B e-commerce platform, similar to DHgate, connecting global buyers with Chinese manufacturers.Alibaba
AliExpressRetail platform under Alibaba Group, catering to individual customers with a wide range of products.AliExpress
Made-in-China.comB2B platform connecting global buyers with Chinese manufacturers, offering a diverse range of
Global SourcesB2B e-commerce platform focusing on providing information about manufacturers and suppliers in Asia.Global Sources
BanggoodChinese online retailer offering various products, including electronics, clothing, and home goods.Banggood
LightInTheBoxGlobal online retailer headquartered in China, specializing in fashion, home, and electronic products.LightInTheBox
TomtopChinese online retailer providing a wide range of products, including electronics, home goods, and toys.Tomtop
GearbestChinese online retailer with a focus on electronics, clothing, and home goods, serving a global customer base.Gearbest
TmartOnline retailer headquartered in China, offering various products, including electronics and home goods.Tmart
ChinavasionChina-based online retailer specializing in wholesale electronics and consumer electronics products.Chinavasion

DHgate other policies

DHgate payment methods and security

DHgate offers a variety of payment methods to accommodate user preferences, including credit/debit cards, bank transfers, DHpay, WebMoney, and Western Union. The platform employs Secure Sockets Layer (SSL) encryption to secure data transmission, ensuring the confidentiality of user information. Additionally, DHgate has a Buyer Protection programverified seller badges, and user reviews and ratings to enhance security and build buyer confidence. It is advisable to check the DHgate website for the most up-to-date information on accepted payment methods and security measures.

DHgate return policy and refunds

DHgate implements a return policy that typically allows buyers to return items for reasons such as receiving damaged or defective products, discrepancies with the item description, or a change of mind. The process involves communication between the buyer and seller for issue resolution. If a resolution cannot be reached, buyers may open a dispute on the DHgate platform, providing evidence to support their claim. DHgate may mediate disputes and, if in favor of the buyer, issue refunds in the original payment method or as DHgate Wallet credit. It is essential for buyers to review individual seller return policies and check DHgate’s official website for the latest information on their return and refund processes.

Dhgate affiliate program

The DHgate affiliate program offers individuals an opportunity to earn commissions by promoting DHgate products. Participants can sign up through the DHgate website, receiving unique referral links for sharing across various channels. The program typically provides a commission structure based on a percentage of the sale amount, with tools for tracking and analytics to monitor performance. Affiliates may access promotional materials, including banners and product images, to enhance their promotional efforts. Commissions are paid out on a regular schedule, and participants should review the program’s terms and conditions for adherence. It is advisable to check the DHgate website for the latest details on the affiliate program.

Tips for a safe and successful shopping experience on DHgate

An effective shopping experience on DHgate requires following several key tips. First, conduct thorough research of sellers by reviewing ratings, reviews and transaction histories to establish trust. Second, read product descriptions carefully in order to avoid surprises when it arrives and thirdly use secured payment methods such as credit cards or DHpay to safeguard against fraudulent and unauthorized transactions.

Understanding DHgate’s return policy and individual seller return conditions are of utmost importance should any damaged or subpar products arrive at your door. Verified seller badges increase trust ratings while user reviews provide valuable insight into product quality and seller reliability.

Protect personal information and share sensitive data sparingly to lower the risk of identity theft and fraud. Create strong passwords for your DHgate account for added protection; regularly monitoring it for suspicious activities that require prompt resolution can reduce identity theft risk significantly.

Being informed about DHgate’s policies, terms of service and changes is vital for compliance and an enjoyable shopping experience. In case of issues arisen with regards to these matters, don’t hesitate to utilize their customer support team for prompt assistance. By adhering to these tips shoppers can navigate DHgate with confidence for a positive online shopping experience!


Is dhgate safe?

DHgate is safe for online shopping, offering robust buyer protection, secure payment methods, and a resolution center for disputes. Always ensure to review seller ratings and feedback for a secure transaction.

Is dhgate real?

How to get free shipping on dhgate?

How to get free shipping on dhgate?

Is dhgate a scam?

Is dhgate safe to buy from?

Does dhgate sell fakes?

What does pending delivery confirmation mean on dhgate?

Where is dhgate located?

Are dhgate shoes real?

What does pending delivery confirmation mean on dhgate?

How to ensure that the products I receive match the images on DHgate?

If DHgate products are proven to be counterfeit, What should you do?

The end

At its heart, this article seeks to give a better and deeper understanding of DHgate for safer use.

As one of China’s premier sourcing firms, we have assisted numerous clients in procuring various goods from this nation. We can manage every stage of importation process while offering comprehensive guidance; please reach out for assistance should any need arise! For any assistance when purchasing goods in China. Don’t hesitate to get in touch.

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