Custom a casino game called “Mentirosa” for US Client

Client background: In the past Robert have sourced the different components from several different countries: Nicaragua, UK, India and China. It is not efficient. So he is now looking to consolidate this manufacturing in one region.

Product name: Mentirosa Professional Set and Mentirosa Travel Set

Components of Mentirosa Professional Set:
* 500 wood boxes with hard enamel emblem
* 3,000 plastic tubes finished in leather
* 3,000 Spanish Poker Dice sets of 5, in plastic or paper box.
* 500 instruction booklet
* 500 small red pouch with 35 plastic chips in red
* 500 printed corrugated cardboard box

Components of Mentirosa Travel Set:
* 500 bags
* 3,000 plastic tubes
* 3,000 Spanish Poker Dice sets of 5, in plastic or paper box.
* 500 instruction booklet
* 500 small red pouch with 35 plastic chips in red
* 500 printed belly band

Product Requirements:
1. We require the client to provide the original design files for each component, along with the design drawings, dimensions, and materials.
2. We need the client to provide physical samples for reference and sampling.

Client Robert had a conversation with us to confirm each component's details.

We received samples from Robert 5 days ago and sent them to each manufacturer for reference and production.

Robert hopes to receive the shipment in early November so that it can be available for holiday shopping. The biggest challenge we are facing now is timing. If we follow the normal process sampling – approve – production – shipment, we seemed won’t be able to meet client’s target ETA.

So we suggested skipping the sample approval process for certain products and proceeding directly to mass production. At the same time, we confirmed sample details via video calls, saving valuable time.

Sept/11/2024

There was a problem with the sample quality, we reported and adjusted it in time

Mentirosa travel set bag sample has been done. However, we found that the logo seems smaller, and the color is not as bright. We synchronized the pictures to the customer and asked for his opinion.

Robert have provided us a new print file and a sample images for the correct placement of the logo relative to the center of the travel set pouch.

3 days later, the leather tube sample has been done. We sent the photo and some videos to Robert for reference. He made a comment that:

①Please ask the manufacturer to emboss the logo on the leather with more force so that it is sharper.

②The white lines of the stitches are not perfectly horizontal.

We relayed these requirements to the manufacturers one by one, conducted a second proofing, and reminded them to pay attention to the location of the logo.

		The logo on the new travel set was not printed correctly. The red color is not correct and the logo was not printed level. It is slightly rotated.
		①Please ask the manufacturer to emboss the logo on the leather with more force so that it is sharper. ② The white lines of the stitches are not perfectly horizontal.
	Sample details	Client’s requirement

One of the accessories of Mentirosa Travel Set, plastic tube is made by injection molding, which requires mold making, so the manufacturer uses 3D printing to confirm the sample. Robert commented that the 3D sample looks very good. And double-confirmed the size.

And the wooden box of Mentirosa professional set has been done and we send pictures to Robert for reference. Robert is very satisfied with this.

we worked tirelessly to coordinate the supply chain, seamlessly aligning the latest production dates with the earliest shipping schedules. This ensured that the goods would arrive in the U.S. on schedule in December.

Summary

This order marks our first collaboration with Robert, involving the customization of two brand-new product sets. Despite numerous challenges and difficulties during this process, all issues were resolved through continuous communication with the client and the manufacturer. 

1. In this case, the glue used by the wooden box manufacturer was unsuitable, resulting in many emblems falling off after the client received the goods.

This forced the client to rework the items, causing unnecessary losses. We have learned a valuable lesson from this.

For future orders, we will test the adhesive strength after gluing the emblems and switch to nail-free glue to prevent such issues from recurring.

2. Before shipping, the freight forwarder confirmed that the goods would arrive within 17 days, meaning they would be delivered in early December. However, the actual delivery only began in mid-December.

This experience highlights the need to work with a reliable freight forwarder for future shipments.

3. During transportation, rough handling caused some sets' boxes to deform, leading to a subpar customer experience.

In future orders, we will add L-shaped plastic corner protectors to prevent collisions during shipping and better safeguard the products.

4. The development of this new product lasted nearly half a year, and it is more difficult to develop new products, so it is more important to communicate with customer continuously.

This collaboration offered valuable insights into the challenges and improvements needed for our processes. We are confident that we can achieve better results and greater customer satisfaction in our next collaboration.